Refund policy

We want you to be confident ordering from Rupture Point Coffee Company. You may request a return within 14 days of delivery.

Eligibility

To qualify for a return:

• Coffee must be unopened, unused, and in its original packaging.
• Merchandise must be unused, unworn, and in its original condition.
• You must provide your order number or proof of purchase.

For food-safety and quality reasons, opened coffee is final sale unless it arrived damaged, defective, or incorrect.

Starting a Return

Contact us at dale.groehler@rupturepointcc.com before returning an item. If the return is approved, we will provide a prepaid return shipping label and instructions.

Rupture Point Coffee Company will pay the return shipping cost for approved returns. Items sent back without prior approval may not be accepted.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible and include your order number and photographs of the item and packaging.

After reviewing the issue, we will offer an appropriate replacement or refund.

Non-returnable Items

The following items cannot be returned:

Opened coffee, unless damaged, defective, or incorrect

Gift cards

Items marked final sale

Items damaged after delivery through misuse or improper storage

Cancellations

Cancellation requests are accepted until fulfillment begins. Once an order has entered fulfillment or shipped, it cannot be canceled, but an eligible return may be requested after delivery.

Exchanges

The fastest way to exchange an eligible item is to contact us. We will provide return instructions and help you place the replacement order.

Refunds

We will notify you after receiving and inspecting your return. Approved refunds will be issued to the original payment method. Your bank or card provider may require additional time to post the refund.

Original expedited shipping charges are not refundable unless the order was damaged, defective, or incorrect.

European Union Customers

If your order is delivered within the European Union, you may have additional cancellation or withdrawal rights under applicable consumer law. Nothing in this policy limits rights that cannot legally be excluded.

Contact

For return or refund questions, contact:

Rupture Point Coffee Company
dale.groehler@rupturepointcc.com
1-385-801-4141